The free 24-hour trial exists so you can check Thabit on your own device and connection before paying. If something still goes wrong after you subscribe and we can't fix it, here is when you get your money back.
Full refund within 7 days
If the service doesn't work on your device and our support can't get it working within 48 hours of your first message, you can ask for a full refund within 7 days of activation.
When we can't refund
A refund isn't possible if:
- you ask more than 7 days after activation;
- the problem comes from your own internet connection or device, and we have shown you how to fix it;
- the login was shared or used on more than one screen at the same time.
How to ask
Message us on WhatsApp at +963 947 938 950 with your order number (it starts with THB-) and a short description of the problem. We reply within 24 hours.
How the money comes back
Once we approve the refund, we send the money back the same way you paid, usually within 3 to 7 business days. Your bank or payment service may take a little longer to show it.
The free trial
The trial costs nothing, so there's nothing to refund. It simply ends after 24 hours.