Before you start: pick your moment
Start the trial in the afternoon of a day with an evening match or a programme you care about. That way the 24 hours cover the busiest time of day, when most problems show up, and a full evening of real viewing.
Hour 1: setup
- Install on the device you'll actually use, not the easiest one. A trial that works on your phone tells you little about the TV in the living room.
- Time how long the setup takes, and whether the instructions were clear.
- Run a speed test on that device so you have a baseline.
The evening: the real test
- Watch a live channel for at least an hour between 8 and 11 pm.
- If there's a match, watch it from kick-off. Live sport is the hardest test for any service.
- Change channels quickly a few times: how long does each one take to start?
- Open the programme guide: are the times right for where you live?
- Play an episode of a series from the library and skip forward: does it resume quickly?
Test the support, too
Send a real question on WhatsApp during the trial, ideally in the evening. How long does the answer take? Is it a person who understands your problem, or a copy-paste reply? You'll rely on that support for a year.
Before you pay: four questions
- How long is the subscription, and does it start on payment or on activation?
- How many screens can watch at the same time?
- What happens if it stops working? Is there a refund policy in writing?
- How do I pay, and what do I receive as confirmation?
At Thabit the answers are written down: see our terms and refund policy.